Users must
report Item Hacking within 15 days of the
hacked date to Customer
Care -> Mail Q&A -> Someone Robbed
My item(s). All items reported after
15 days will not be recovered.
Also users who do not take care of their accounts
properly and get hacked more than once within
15 days, will only be able to recover item
for one hacking case. This means you can only
report one hacking case for a period of 15
days. Once an item is recovered, the users
account is banned from sending gifts for a
certain period to protect the users account
from further hacking. Items hacked on the
same day can be reported one by one but will
be treated as one hacking case.
1. Item recovery policy for users
with no gift restriction
1) Items gifted to
other accounts will be recovered. If items
were bought and gifted on the same date,
gold/cash is refunded after subtracting the
amount of days the avatar has been used.
Example. You have been recovered an avatar
item that has been used for 4 days.
The amount you receive will be : Original
price - 4 day rental price = refund amount
IP’s activity on the date of the hack is analyzed
and the hacker is banned according to our
‘Violation & Rules’.
2) Items sold by the
hacker is only recovered for our cash users.
To recover sold items, we take away
the money you received for selling the item
and recover the item back into your account.
However if you do not have enough gold/cash,
we will need to refund your latest purchase
to
recover the hacked item.
3) Items deleted by
the hacker will be restored and the “delete”
record is erased.
2. Item
recovery policy for users with gift restriction
1) Gifted item is
deleted from the receiver, but is not recovered
back to your account. 2)
Items sold buy the hacker will not be recovered.
Record of the item sold is erased. 3)
Items deleted by the hacker are restored and
the delete record is erased.
02.
ID
hacking and how real owner is determined
Users who’s
ID has been hacked must report within 30 days
to Customer Care ->
Mail Q&A -> Someone Robbed My ID.
Users must be above the wooden axe rank with
a game play record, so that we can compare
the IP and find the real owner. The original
owner is determined by information such as
knowledge on any past e-mail address changes,
previous changes made to the account (game
id, e-mail address, etc), date of birth and
so on. Birthdays cannot be changed and therefore
is important evidence in determining the real
owner.
Cash users can prove their identity with information
such as transaction id’s, approval number,
prepaid card number etc so please keep a record
of all payment history.
03.
How
to prevent Hack
If you enjoy
downloading files over the net, you must check
for viruses and spywares on your system. It
is essential to check your computer frequently
with virus/ spyware scans. Please protect
your home PC from the harmful programs. Never
receive a file from people you don't know.
They are most likely to be viruses and spywares
to ruin your computer. If you did receive
these files, never open them. Delete these
files immediately and run a virus scan just
in case.
Do not use same password for Gunbound account
and registered email account. Change your
password periodically. This can be troublesome
in some ways however; this will really help
you prevent getting hacked.
If you IP does not change frequently or is
a fixed IP, please change your security level
to HIGH. This can block hackers who try to
log into your account with your ID and Password
from another computer.
Security level can be set as HIGH, MEDIUM
so please set the level according to your
needs. For users who’s IP changes frequently
(ie. Dynamic IP, PC centers, etc) please set
your security level to NONE.
Do not visit scam sites. They may seem like
a normal Gunbound fan site but they are there
to steal your account information. Never type
in your account name and password. Their advertisement
about giving your free items and gold are
all lies! You will end up losing your avatars
instead of gaining them.
